Customer Service Rep I
Description:
Job Title:
Customer Service Rep I
Location:
Chestnut Hill, MA
Reports To:
Showroom Manager
Salary:
Base rate
Benefits:
100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid life insurance, critical illness, hospital indemnity & accident insurance, $3,000 tuition reimbursement, PTO.
Purpose:
Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
General Description:
Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
Receive, verify and process payments relating to point of sale orders.
Perform point of sale order data entry and troubleshooting.
Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
Answer and manage phone calls on a timely basis.
Provide administration and sales support to field sales personnel.
Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
Provide certain administration/sales support to regional field sales personnel.
Other duties as assigned.
Requirements:
1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Knowledge of Microsoft Office Suite and experience working with inventory management systems.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer focused to learn internal system as well as other web-based processing systems.
Able to identify problems providing prompt resolution.
Work with product returns, processing credits, submitting claims with shipping carriers.
Multi-task; comfortable working with a fast paced environment; able to set priorities.Estimated Salary: $20 to $28 per hour based on qualifications.
Job Title:
Customer Service Rep I
Location:
Chestnut Hill, MA
Reports To:
Showroom Manager
Salary:
Base rate
Benefits:
100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid life insurance, critical illness, hospital indemnity & accident insurance, $3,000 tuition reimbursement, PTO.
Purpose:
Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
General Description:
Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
Receive, verify and process payments relating to point of sale orders.
Perform point of sale order data entry and troubleshooting.
Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
Answer and manage phone calls on a timely basis.
Provide administration and sales support to field sales personnel.
Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
Provide certain administration/sales support to regional field sales personnel.
Other duties as assigned.
Requirements:
1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Knowledge of Microsoft Office Suite and experience working with inventory management systems.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer focused to learn internal system as well as other web-based processing systems.
Able to identify problems providing prompt resolution.
Work with product returns, processing credits, submitting claims with shipping carriers.
Multi-task; comfortable working with a fast paced environment; able to set priorities.Estimated Salary: $20 to $28 per hour based on qualifications.
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