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Store Manager

   MAIN JOB OBJECTIVE   Responsible for overall management of the store, staff, merchandise and customer service.  The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.     ESSENTIAL JOB RESPONSIBILITIES  SALES GENERATION  Meet sales goals  Analyze available sales reports and data to determine the needs of the business and set business strategies  Set individual sales goals for management teams and  associates, ensuring goals reflect store business goals  Continuously motivate staff to meet assigned sales and productivity goals   Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales by partnering with management team planning /executing strategy  Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge   Demonstrate sales leadership for staff by playing an active role on the selling floor  Collaborate with District Manager and Marketing to identify marketing opportunities to support sales   Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market   o                 Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales       DRIVE FOR RESULTS  Analyze available sales reports and data to determine the needs of the business and set business strategies  Set individual sales goals for sales associates, ensuring goals reflect store business goals  Continuously motivate sales staff to meet assigned sales and productivity goals   Support the development of associates' sales techniques, ensuring utilization of  elevated levels of sales and service to maximize sales  Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge   Demonstrate sales leadership for staff by playing an active role on the selling floor  Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales   Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market      CUSTOMER SERVICE  Ensure all associates provide the highest level of customer service  Ensure staff maintains constant client communication through utilizing their client books  Manage client database and utilize information to increase sales and client contact   Resolve all client problems and complaints quickly and effectively   Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.   Manage all special events inclusive of collection previews, client events, sale events and center events, etc.  Empower associates to make decisions in the customer's best interest that also support the Company's philosophy     OPERATIONS  Ensure facility maintenance, presentation and organization  Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash   Control store expenses and maintain budgets, continually striving to reduce costs chedule associates to maintain adequate floor coverage while maintaining payrollbudgets   Ensure deliveries are properly processed in a timely manner  Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures  o Meet inventory accuracy and shrink requirements   Ensure staff is trained in all areas of appropriate register usage and maintenance  Understand and properly execute all management register functions  Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication   Build and maintain good communication with members of corporate office, regional office, mall office and other stores  Exhibit proficiency in computer programs used by the Company including: Word, Excel  Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis        MERCHANDISING/ VISUAL  Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies  Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store  Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times  Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction  Identify and communicate product concerns in a timely manner  Communicate inventory needs to support the business goal  HUMAN RESOURCES  Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel  Support, implement and provide follow-up for all training programs, seminars, etc.  Continually evaluate the performance of each associate and provide constant feedback to ensure results  Resolve all human resources issues in a timely and effective manner, partnering withHR when necessary  Ensure integrity of payroll and the payroll process  Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times     DIRECT REPORTS  Management Team and Staff                                         WORK EXPERIENCE  Minimum of 5-7 years of retail and specialty management experience.   R_721675
Salary Range: NA
Minimum Qualification
5 - 7 years

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